Apple Recruitment
Please look carefully through the course details and requirements below. If you have ANY queries please contact us here...
If you are interested in a career as a CABIN CREW MEMBER, then this course is for you!

Approximately 80 hours study time required. The course is divided into seven sections: general, cabin crew member, passenger service agent, basic IATA fares and ticketing, travel agent, reservation sales agent, interview preparation. The course material is of the highest quality and is recognized as such by Airlines and Travel companies worldwide. Students are required to sit a 21/2 hour end of unit assessment at an agreed location. Upon successful completion they will be awarded a Certificate of International Travel Industry Studies from the International Academy of Travel.

Home based study
Unit 1 - General

  • Phonetic Alphabet
  • Airline Terminology
  • Airline Abbreviations
  • Twenty Four Hour Clock
  • IATA - International Air Transport Association
  • General Regulations relating to the carriage of Special Handling
  • Airline Two Letter Codes
  • IATA Airport and City Codes

Unit Two - Cabin Crew Member

  • CAA - Civil Aviation Authority
  • Cabin Crew Duties and Responsibilities
  • In Flight Service
  • Passenger Handling
  • In Flight Medical Care
  • A Day in the Life of a Cabin Crew Member

Unit Three - Passenger Service Agent

  • Check-In Objectives/Procedures
  • Understanding a PNL - (Passenger Name List)
  • Passenger Handling
  • Load Sheet
  • Passport and Visas

Unit Four - Basic IATA Fares and Ticketing

  • IATA World Geography
  • Global Indicators
  • IATA Ticketing
  • Bank Settlement Plan
  • Multi Purpose Document
  • Study of Fare Sources

Unit Five - Travel Agent

  • The role of a Travel Agent
  • Travel Agency Guides and Gazetteers
  • Resort/Country Knowledge
  • World-wide City to City Schedules
  • Flight Routings
  • Minimum Connection Times
  • Ferry Transportation
  • Consolidator Fares and Systems

Unit Six - Reservation Sales Agent

  • Understanding a PNR (detailed record of a passenger's booking)
  • Galileo Reservations
  • Telesales

Unit Seven - Interview Preparation

  • Curriculum Vitae Preparation
  • Letter of Application
  • Guideline to completing Application Form
  • Communication Skills
  • Group Interview
  • Individual Interview
  • Foreign Currency Conversion Exercises
  • Mock Exam Papers
  • Team Building Activities

Award: Certificate in International Travel Industry Studies.
Endorsed by IAOT and Galileo Ireland

What you will receive:

  • Your Pack including Ready forTake Off Folder and Reference Manual, Examination entry
  • Ready for Take Off Certificate
  • Ongoing tutor support via email
  • Post Course support through GTT Network and GTT Newsletter
  • Invitation to GTT Events
  • Opportunity for continuous career development


Duration of the Course: Approximately 80 hours

Examination: RFTO examination will be held at least once per year around April in Belfast. GTT qualified staff will invigilate the examination. Examination entry is included in the course fee. The exam is a written assessment lasting 2 ½ hours. In addition to this, examinations can be arranged by special request at Waterford Regional Airport.

Progression: So what do I do now?

On successful completion of RFTO there is a variety of options open to you. You could further enhance your employability by undertaking a Reservations Course such as Galileo, Worldspan, Amadeus or Sabre.. At GTT we are committed to supporting you and we will provide advice on how to secure a job. As a GTT graduate you will be accepted into the GTT Network where you will have opportunities to talk to past GTT students currently working in the industry. The GTT website will keep you informed of latest travel news, job opportunities and GTT events. Our Affiliate partners recognise the professionalism and relevance of our courses and are keen to recruit GTT graduates
To see how this course can expand you career horizons and open up employment avenues view our career progression diagram. click here

Total Cost: £420.00 GBP (In Europe)

    REF: GTT01     Price: £410.00
Note: To view the price in 'Euros' select the 'Concert Currency' button. At the time of purchase the amount payable in Euros will be based on the current exchange rate and rounded off to the nearest Euro.
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